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BMV Philosophy: Customer to Come First

December 4, 2005 by admin

Andrea Neal column for Dec. 7 and thereafter740 words INDIANAPOLIS – When Joel Silverman agreed to serve as commissioner of the Bureau of Motor Vehicles, he had a pretty good idea what might lie ahead. The challenges have been hammered home in recent days by the comments he’s heard from well-wishers: everything from "You’re crazy" … Read more

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